Shift Lead for Evenings & Weekends
Part Time • Portsmouth
Benefits:
- Employee discounts
- Flexible schedule
- Free uniforms
Are you a fabulous foodie or tea aficionado? Do you enjoy food and cooking? Do you appreciate fine teas, gourmet spice blends, sugars and salts? Are you creative in the kitchen?
If you answered "YES!" to any or all of these questions, you need to come work in a fun, creative and supportive environment where it is all about spices and tea!
If you answered "YES!" to any or all of these questions, you need to come work in a fun, creative and supportive environment where it is all about spices and tea!
We are currently hiring a part-time Shift Lead at The Spice & Tea Exchange® in historic Downtown Portsmouth. The Spice & Tea Exchange® is a specialty retail shop that sells spices, herbs, teas, spice blends, rubs and hot and cold tea-to-go. We are an energetic team committed to giving an AMAZING customer experience while creating and delivering the highest quality products to help you tantalize your taste buds.
Hourly Pay: $15–$18/hr based on experience and availability
Tips: Pooled, often adds $2–$4/hr
Shift Differential: Additional $2/hr on qualifying shifts:
Hourly Pay: $15–$18/hr based on experience and availability
Tips: Pooled, often adds $2–$4/hr
Shift Differential: Additional $2/hr on qualifying shifts:
- Friday shifts ending after 6 PM
- Saturday (all day)
- Sunday (all day)
Scheduling & Types of Work
At The Spice & Tea Exchange we have the retail environment you may have experienced as a guest (and we hope you’ve enjoyed visiting us before).
In this role you will work with our sales team and guests to provide a high-level of customer service. You will be cross-trained on the POS, at the tea bar, and in product knowledge to be able to assist in any capacity. After we close the store you will assist the team in closing the register, cleaning, and stocking.
Currently we are looking for someone who is interested in working 2-4 shifts per week, and is available for training and beginning work before mid-August.
Are you right for this role?
The right person for this role loves working with people. Not only will you be working with our guests in a customer service roll, but you will also be working collaboratively with your team members on each shift to ensure the store operates smoothly.
The right person for this role is detail oriented, organized, and takes pride and ownership in their work.
The right person for this role is kind and patient. You may need to take the time to teach a newer team member a skill or correct their behavior in a tactful.
The right person for this role is consistent and reliable.
For this role we are willing to train the right person! So if you haven't had a leadership position before, don't let that stop you from applying.
In this role you will work with our sales team and guests to provide a high-level of customer service. You will be cross-trained on the POS, at the tea bar, and in product knowledge to be able to assist in any capacity. After we close the store you will assist the team in closing the register, cleaning, and stocking.
Currently we are looking for someone who is interested in working 2-4 shifts per week, and is available for training and beginning work before mid-August.
Are you right for this role?
The right person for this role loves working with people. Not only will you be working with our guests in a customer service roll, but you will also be working collaboratively with your team members on each shift to ensure the store operates smoothly.
The right person for this role is detail oriented, organized, and takes pride and ownership in their work.
The right person for this role is kind and patient. You may need to take the time to teach a newer team member a skill or correct their behavior in a tactful.
The right person for this role is consistent and reliable.
For this role we are willing to train the right person! So if you haven't had a leadership position before, don't let that stop you from applying.
Responsibilities
- Supports operations and customer service performance across all team members through coaching, training, and correcting team members.
- Provides oversight and quality control for customer service and store tasks.
- Obtains merchandise requested by the customer, fields customer questions concerning location, product information, price and uses for products while establishing rapport with customers to ensure their enthusiastic return
- Contribute and maintain a cohesive store team unit by actively contributing to team efforts
- Comply with all The Spice & Tea Exchange® operating standards and procedures pertaining to the daily operation of the store
- Communicate any new information to the Store Manager and staff as necessary
- Prints labels and prices merchandise with labels, SKU’s, prices, and locations
- Assists in maintaining inventory levels throughout the store, e.g. on shelves, counters, and tables, in containers with merchandise and product while assessing store inventory levels.
- Maintain solid, accurate, and current product knowledge to adequately promote the product by reading applicable publications and attending necessary training activities
- Helps maintain store appearance by contributing towards daily chores and cleaning
Required Skills & Experience
- Proven customer focus with stellar customer service
- Excellent verbal and written communication
- Ability to multi-task in a fast-paced environment and understand/follow priorities.
- Ability to utilize simple math skills in measuring ingredients, reading a scale, and following recipes.
- Ability to count money and make change.
- Comfortable with computers, using the internet, and printing
- Ability to work evenings, weekends, and holidays.
- ServSafe Food Handler or Manager Certification is a plus if you have one now. If not you will be required to obtain the Manager Certification within 6 months of being hired. Testing materials and the cost of the test can be paid for by the company.
- Ability to stand for several hours at a time, lift boxes up to 40 pounds, and use a step stool as needed.
What to Expect
As a valued member of our team, you can expect several things from us:
- A dynamic and fun work place where you will build positive and collaborative relationships with colleagues and customers
- Opportunities to develop, learn, try, test and share your experience with others as you experiment with our amazing products
- Generous Employee Discounts
Other Considerations
- Through the downtown workforce parking program, park for only $3 a day parking in the Foundry Garage
- Weekends and holidays are required
- Pay is based on experience and availability
- A background check is required.
Compensation: $15.00 - $18.00 per hour
We create and share the experience every day! Life is better lived with a little spice.
"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business, in which we strive to provide guests with quality products and flavorful memories. We offer a high-quality, diverse assortment of products in a sensory shopping experience. One step into our shops will kick your senses into high-gear as you open the jars and smell, explore recipes, and speak with our knowledgeable staff about your culinary interests.
At The Spice & Tea Exchange we are committed to our mission. If you have a desire to inspire coworkers and customers, we may have a place for you at the table!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Spice & Tea Exchange Corporate.
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Competitive Compensation
Career Development
Employee Discounts
Enjoyable Work Environment